Privacy Policy of JINDAL POWER DISTRIBUTION LIMITED

This Privacy Policy explains how JINDAL POWER DISTRIBUTION LIMITED (“we”, “us”, “our”) collects, uses, discloses, transfers, stores, and protects personal data when you access or use our website xenpomklyx.pro, communicate with us, or use our services. This policy is intended to apply to our dog-walking related services and any associated online or offline interactions.

1. Introduction and Company Information

JINDAL POWER DISTRIBUTION LIMITED is the data controller responsible for the processing of personal data described in this Privacy Policy.

• Legal name: JINDAL POWER DISTRIBUTION LIMITED
• Registered address: 28, NAJAFGARH ROAD, NEW DELHI, Delhi, India - 110015
• Email: [email protected]
• Phone: +91 22 2233 4455
• Company registration / CIN: U40109DL2008PLC182519
• Website: xenpomklyx.pro

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our website or services.

2. Data Collection and Processing

We may collect and process the following categories of personal data, depending on how you interact with us:

• Identity data: name, surname, username, and similar identifiers.
• Contact data: email address, phone number, postal address, and emergency contact details.
• Service-related data: pet name, breed, age, walking preferences, behavior notes, feeding instructions, veterinary information you choose to provide, and scheduling details.
• Transaction data: billing information, payment status, invoices, and service history.
• Technical data: IP address, browser type, device identifiers, operating system, log data, and usage statistics.
• Communication data: messages, inquiries, complaints, feedback, and call records where permitted by law.
• Location data: approximate or precise location information where necessary to provide dog-walking services, route coordination, or safety-related support, subject to your device settings and consent where required.
• Special category or sensitive data: only where you voluntarily provide it and where permitted by applicable law, such as health-related information about you or your pet, or other information needed to deliver the service safely.

We collect personal data directly from you, from your use of our website, from service interactions, and, where lawful, from third parties such as payment processors, scheduling tools, or service partners.

3. Purpose of Data Processing

We process personal data for the following purposes:

• to provide and manage dog-walking and related services;
• to create and maintain customer accounts and service records;
• to schedule appointments, coordinate routes, and communicate service updates;
• to process payments, issue invoices, and manage billing;
• to respond to inquiries, complaints, and support requests;
• to ensure the safety of pets, clients, staff, and third parties;
• to personalize and improve our services and website;
• to conduct internal administration, recordkeeping, and audit functions;
• to detect, prevent, and investigate fraud, misuse, or security incidents;
• to comply with legal obligations and lawful requests from authorities;
• to send service-related notifications and, where permitted, marketing communications;
• to protect our rights, property, and legitimate business interests.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing, we rely on one or more of the following:

• Consent: where you have given clear consent for a specific purpose, such as optional marketing communications or certain location-based features.
• Contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: where processing is necessary to comply with applicable legal or regulatory requirements.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as service improvement, fraud prevention, security, and business administration, provided those interests are not overridden by your rights and freedoms.
• Vital interests: where processing is necessary to protect the vital interests of you, your pet, or another person in an emergency.

5. Data Sharing and Third Parties

We may share personal data with the following categories of recipients, only as necessary and subject to appropriate safeguards:

• Service providers: hosting providers, IT support, cloud storage, analytics providers, communication tools, and customer relationship management systems.
• Payment processors and financial institutions: for payment collection, refunds, fraud checks, and transaction processing.
• Operational partners: contractors, walkers, dispatch personnel, and other service personnel who need the information to perform services.
• Professional advisers: lawyers, auditors, accountants, and consultants.
• Authorities and regulators: where required by law, court order, or lawful request.
• Business transferees: in connection with a merger, acquisition, restructuring, or sale of assets, subject to confidentiality obligations.

We do not sell personal data in the ordinary course of business. If this changes, we will update this policy and, where required, obtain your consent or provide appropriate notice.

6. Data Transfer to Third Countries

Your personal data may be transferred to, stored in, or accessed from countries outside your country of residence, including jurisdictions that may not provide the same level of data protection. Where such transfers occur, JINDAL POWER DISTRIBUTION LIMITED will take appropriate measures to protect the data, which may include contractual safeguards, confidentiality obligations, access controls, and other lawful transfer mechanisms required by applicable privacy laws.

7. Storage Duration

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Service and account data: retained for the duration of the customer relationship and for a reasonable period thereafter.
• Transaction and accounting records: retained for periods required by tax, accounting, and commercial laws.
• Support and communication records: retained as needed to handle inquiries, disputes, and service history.
• Marketing data: retained until you withdraw consent or object, where applicable.
• Technical logs and security records: retained for a limited period unless needed for investigation, security, or legal compliance.

When personal data is no longer required, we will delete, anonymize, or securely archive it in accordance with applicable law and our internal retention policies.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Access: to request confirmation of whether we process your personal data and obtain a copy of it.
• Rectification: to request correction of inaccurate or incomplete personal data.
• Erasure: to request deletion of your personal data in certain circumstances.
• Restriction: to request limitation of processing in certain circumstances.
• Data portability: to receive certain data in a structured, commonly used, machine-readable format and, where technically feasible, have it transmitted to another controller.
• Objection: to object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

9. Withdrawal of Consent

Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal. If you withdraw consent, we may be unable to provide certain features or services that depend on that consent.

You may withdraw consent by contacting us at [email protected] or by using any available opt-out mechanism provided in our communications or website settings.

10. Right to Complain

If you believe that our processing of your personal data violates applicable privacy laws, you may have the right to lodge a complaint with a competent supervisory authority or data protection regulator in your jurisdiction. We encourage you to contact us first so that we can try to resolve your concern directly and promptly.

11. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction. These measures may include:

• access controls and role-based permissions;
• encryption where appropriate;
• secure storage and transmission protocols;
• staff confidentiality obligations and training;
• monitoring and logging of relevant systems;
• regular review of security practices and incident response procedures.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will take appropriate steps to mitigate risks and respond to incidents in accordance with applicable law.

12. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

• JINDAL POWER DISTRIBUTION LIMITED
• Address: 28, NAJAFGARH ROAD, NEW DELHI, Delhi, India - 110015
• Email: [email protected]
• Phone: +91 22 2233 4455
• Website: xenpomklyx.pro
• CIN: U40109DL2008PLC182519

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted on our website with a revised effective date where appropriate.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted constitutes your acknowledgment of the updated policy, to the extent permitted by law.

Effective date: 22 April 2026